 |
ISBN
| 9781771883498 | |
DDC
| 647.94068 | |
Tác giả CN
| Magnini, Vincent P. | |
Nhan đề
| A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon | |
Thông tin xuất bản
| Oakville, ON : Apple Academic Press, Inc, 2016 | |
Mô tả vật lý
| 258 pages. : illustrations | |
Tóm tắt
| This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page―a useful feature for busy managers. | |
Thuật ngữ chủ đề
| Hotel management | |
Thuật ngữ chủ đề
| Hotelkeepers | |
Khoa
| Khoa Du lịch và Việt Nam học | |
Tác giả(bs) CN
| Simon, Carol J., 1956- | |
Địa chỉ
| Thư Viện Đại học Nguyễn Tất Thành |
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| 008 | 200917s2016 onc eng |
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| 009 | 1 0 |
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| 020 | |a9781771883498 |
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| 082 | |a647.94068|bM197|223 |
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| 100 | |aMagnini, Vincent P. |
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| 245 | |aA hotel manager's handbook : |b189 techniques for achieving exceptional guest satisfaction / |cVincent P Magnini; Carol J Simon |
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| 260 | |aOakville, ON : |bApple Academic Press, Inc, |c2016 |
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| 300 | |a258 pages. : |billustrations |
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| 504 | |aIncludes bibliographical references (pages 254-256) |
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| 520 | |aThis book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page―a useful feature for busy managers. |
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| 541 | |aMua |
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| 650 | |aHotel management |
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| 650 | |aHotelkeepers |
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| 690 | |aKhoa Du lịch và Việt Nam học |
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| 700 | |aSimon, Carol J., 1956- |
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| 852 | |aThư Viện Đại học Nguyễn Tất Thành |
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