 |
ISBN
| 978178639832 1 | |
DDC
| 910.019 | |
Tác giả CN
| Koc, Erdogan | |
Nhan đề
| Emotional intelligence in tourism and hospitality / Erdogan Koc | |
Thông tin xuất bản
| Wallingford, Oxfordshire, UK; Boston, MA : CABI, 2019 | |
Mô tả vật lý
| 166 p. | |
Tóm tắt
| The contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of student support materials including real-life examples, case studies, links to websites, activities and discussion questions, recent research findings from top-tier journals and presentation slides for in-class use by academics and trainers. | |
Từ khóa tự do
| Tourism -- Psychological aspects. | |
Từ khóa tự do
| Hospitality industry -- Psychological aspects. | |
Từ khóa tự do
| Tourism -- Employees -- Training of. | |
Khoa
| Khoa Du lịch và Việt Nam học | |
Địa chỉ
| Thư Viện Đại học Nguyễn Tất Thành |
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| 300 | |a166 p. |
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| 520 | |aThe contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of student support materials including real-life examples, case studies, links to websites, activities and discussion questions, recent research findings from top-tier journals and presentation slides for in-class use by academics and trainers. |
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| 653 | |aHospitality industry -- Psychological aspects. |
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|---|
| 852 | |aThư Viện Đại học Nguyễn Tất Thành |
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