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Restaurant service basics / Sondra J Dahmer, Kurt W Kahl
Hoboken, N.J. : John Wiley & Sons, 2009
211 p.
Ký hiệu phân loại (DDC): 642.6
"Restaurant Service Basics, Second Edition offers a practical and up-to-date guide to professional table service. Authors Sondra Dahmer and Kurt Kahl provide extensive step-by-step instructions on everything a truly excellent server must do, from proper attire to order taking methods to dealing with difficult guests. A comprehensive and concise resource for building a top-notch waitstaff, Restaurant Service Basics, Second Edition is an essential manual for servers-in-training, those who train them, restaurant managers, and hospitality students."--Jacket
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