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Data mining techniques in CRM : inside customer segmentation / Konstantinos Tsiptsis; Antonios Chorianopoulos Chichester, West Sussex, U.K. : Wiley, 2009 xi, 357 pages : illustrations ; 26 cm. Ký hiệu phân loại (DDC): 658.812 "The book is written in a language that is easily accessible to business users who are not fluent in statistical methods and who have no prior exposure to the data mining or customer segmentation domain . . . This book is poised to become a standard reference, and I unconditionally recommend it to anyone working in this field." Số bản sách:
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