Dòng Nội dung
1
How clients buy : a practical guide to business development for consulting and professional services / Tom McMakin; Douglas H Fletcher
Hoboken, New Jersey : John Wiley & Sons, Inc., 2018
ix, 262 pages. ; 24 cm.
Ký hiệu phân loại (DDC): 001
Following in the tradition of David Maister's The Trusted Advisor and Ford Harding's Rain Making, How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product,' you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job―not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or 'behind' when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do. You'll have to unlearn everything you know about sales, but then you'll learn new skills that will help you make connections, develop rapport, create interest, earn trust, and turn prospects into clients.
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2
Services marketing : people, technology, strategy / Christopher H Lovelock
New Jersey : World Scientific, 2016
xvii, 783 pages. : illustrations. ; 29 cm.
Ký hiệu phân loại (DDC): 658.8
"Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples."--Publisher's website.
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