Dòng Nội dung
1
Emotional intelligence in tourism and hospitality / Erdogan Koc
Wallingford, Oxfordshire, UK; Boston, MA : CABI, 2019
166 p.
Ký hiệu phân loại (DDC): 910.019
The contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of student support materials including real-life examples, case studies, links to websites, activities and discussion questions, recent research findings from top-tier journals and presentation slides for in-class use by academics and trainers.
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2
Tourism and gender : embodiment, sensuality and experience / [Edited by] Annette Pritchard,...[et al.]
Wallingford : CABI, 2007
336 p. : illustrations
Ký hiệu phân loại (DDC): 306.4819
These studies seek to advance feminist and gender tourism studies with its focus on embodiment. Broad themes include the construction of narratives, how discourses of desire, sensuality and sexuality pervade the tourism experience, and how travel and tourism allow for empowerment, resistance and carnivalesque opportunities.
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3
Tourism and Intercultural Exchange : Why Tourism Matters. / Gavin Jack, Alison Phipps
Clevedon : Multilingual Matters, 2005
181 p.
Ký hiệu phân loại (DDC): 910.01
This book asks the question; why is it that tourism matters? It looks at how it is we do tourism and learn to be tourists when we are on holiday. Tourism is a dynamic way of being that may facilitate or hinder intercultural exchange. The ways in which we do tourism and the places in which we are tourists raise practical, material and emotional questions about tourist life. This book draws on both empirical work and a range of theoretical frameworks, arguing that tourism matters precisely because of the lessons it can teach us about living everyday life with others.
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4
Tourist behaviour : an international perspective / Metin Kozak; Nazmi Kozak
Wallingford, Oxfordshire, UK : Boston, MA : CABI, 2016
184 p. ; cm.
Ký hiệu phân loại (DDC): 910.019
This book aims to review and to stimulate interest in a number of emerging and fresh topics in tourist behaviour and experience from a distinctively contemporary perspective. It has been designed to follow a systematic order, following the major stages of the consumer behaviour model. The book has five main parts and 18 chapters. Part I examines the external factors influencing the travel and tourism behaviour of consumers. Part II examines tourist motivations when participating in various tourism- and travel-related activities. Part III deals with tourist decision making and choice. Part IV focuses on tourist consumption and the content of tourist experiences while on a holiday. Part V focuses on the post-consumption/post-experience stage, looking at the issue of how the quality of tourists' experiences contributes to their perceptions, satisfaction and intentions.
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5
Travel and transformation / Garth Lean, Russell Staiff, Emma Waterton
Farnham, Surrey, UK ; Burlington, VT : Ashgate, 2014
236 p. ; cm.
Ký hiệu phân loại (DDC): 910.019
Travel and tourism have a long association with the notion of transformation, both in terms of self and social collectives. What is surprising, however, is that this association has, on the whole, remained relatively underexplored and unchallenged, with little in the way of a corpus of academic literature surrounding these themes. Instead, much of the literature to date has focused upon describing and categorising tourism and travel experiences from a supply-side perspective, with travellers themselves defined in terms of their motivations and interests. While the tourism field can lay claim to several significant milestone contributions, there have been few recent attempts at a rigorous re-theorization of the issues arising from the travel/transformation nexus. The opportunity to explore the socio-cultural dimensions of transformation through travel has thus far been missed. Bringing together geographers, sociologists, cultural researchers, philosophers, anthropologists, visual researchers, literary scholars and heritage researchers, this volume explores what it means to transform through travel in a modern, mobile world. In doing so, it draws upon a wide variety of traveller perspectives - including tourists, backpackers, lifestyle travellers, migrants, refugees, nomads, walkers, writers, poets, virtual travellers and cosmetic surgery patients - to unpack a cultural phenomenon that has captured the imagination since the very first works of Western literature.
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