Dòng Nội dung
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Can you hear me? : how to connect with people in a virtual world / Nick Morgan
Boston, Massachusetts : Harvard Business Review Press, 2018
xii, 270 pages. : illustrations ; 21 cm.
Ký hiệu phân loại (DDC): 302.231
Communicating virtually is cool, useful, and becoming more universal every day. But the actual communication is often quite bad. Indeed, everyone agrees that the quality of human connection we feel in virtual meetings, email, and other forms of virtual communication is awful. Worse than boring, virtual communication very often leads to misunderstandings, because it deprives us of the emotional knowledge that helps us understand context. How can we fix this? A key problem is that we are busy trying to replicate the experience of a face-to-face meeting in the virtual world, assuming the same rules apply. That is a big mistake. We need to shift our focus and energy to a new challenge, unique to the virtual era. As communication expert Nick Morgan argues in this essential book, recent research suggests that we need to learn to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the previrtual era. Indeed, we need to update all our rules of connection for the virtual sphere, rethinking them from the beginning and avoiding the mistake of assuming that they are inherently similar to face-to-face connections. Can You Hear Me? explains and guides you through this important process, describing what the current research reveals about what works and what doesn't in virtual communications, and creating a new set of rules and practical tips for how to connect with people--your team, your audience, your organization--when you can't be physically present. If you work or manage in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.
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Running virtual meetings : test your technology, keep their attention, connect across time zones / Harvard Business Review Press
Boston, Massachusetts : Harvard Business Review Press, 2016
x, 125 pages. ; 18 cm.
Ký hiệu phân loại (DDC): 658.4022
Whether you're hosting a conference call or running a WebEx meeting, virtual meetings are ripe for problems. Poor call quality, people forgetting to mute, people staying muted rather than participating--the list of things that can and do go wrong is endless. But you can prepare and lead an effective meeting from afar. This book will quickly bring you up to speed. With guiding principles and tips for making your virtual meeting run smoothly, you'll tick through every item on your agenda. Running Virtual Meetings guides you through the basics of: - Conducting efficient and productive virtual meetings - Preparing for a successful meeting--from crafting a realistic agenda to performing a technological test-drive - Managing common problems, such as connectivity issues, low talkers, blowhards, and background noise - Following up and holding people accountable when your attendees are spread all over the globe.
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