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Global hospitality and tourism management technologies / Patricia Ordóñez de Pablos, Robert Tennyson, Jingyuan Zhao editors
Hershey : Igi Global, 2011
269 p. : ill
Ký hiệu phân loại (DDC): 910.68
Global Hospitality and Tourism Management Technologies is an attractive book that presents the strategic information technology needed to achieve long-term success in the hospitality and the tourism industry. It is an essential reading for all people interested in IT applications for tourism and hospitality management in the 21st century. --Wen-Yu Chen (Chinese Culture University), Magdalena Samidjen (Chinese Culture University), Chia-Wen Tsai (Ming Chuan University), and Yi-Fen Chen (Chung Yuan Christian University)
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Management of information security / Michael E. Whitman, Herbert J. Mattford
MA, Boston : Cengage Learning, 2019
xxiv, 728 pages. : color illustrations ; 24 cm.
Ký hiệu phân loại (DDC): 005.8
Prepares you to become an information security management practitioner able to secure systems and networks in a world where continuously emerging threats, ever-present attacks and the success of criminals illustrate the weaknesses in current information technologies. You'll develop both the information security skills and practical experience that organizations are looking for as they strive to ensure more secure computing environments. The text focuses on key executive and managerial aspects of information security.
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Managing quality service in hospitality : How organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton
New York : Cengage Learning, 2012
546 p. : ill ;
Ký hiệu phân loại (DDC): 338.4
This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end.
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