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Crisis communication strategies : how to prepare in advance, respond effectively and recover in full / Amanda Coleman
London ; New York, NY : Kogan Page, 2020
xviii, 201 pages. : illustrations ; 24 cm.
Ký hiệu phân loại (DDC): 658.45
"Crisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook for laying the groundwork before a crisis hits, meaning that when the inevitable day comes, the company already has policies and procedures in place to leap into meaningful action without delay. Crisis Communication Strategies is unique in the way it equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Moving chronologically, the book opens by looking at the skills, policies and procedures that should be set up in advance, during times of normal business operations. It then moves on to look at how those procedures can be activated when a crisis occurs and during the immediate response. Finally, it delivers strategies for true long-term recovery for both the company itself and, where necessary, the wider community. Packed with actionable tips, checklists and global case studies, Crisis Communication Strategies is the essential guide to protecting your company and building true, long-term resilience"--
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Crisis management in the tourism industry / Dirk Glaesser
Oxford : Butterworth-Heinemann, 2003.
289 pages. : illustrations
Ký hiệu phân loại (DDC): 338.4791
"The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences." "Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events." "Crisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises."
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Critical incident stress management in aviation / Jörg Leonhardt; Joachim Vogt
London : Routledge, 2016.
xiv, 180 pages. : illustrations ; 24 cm.
Ký hiệu phân loại (DDC): 155.965
Critical incident stress management (CISM) is a well-established method in crisis intervention. This book describes the various methods and elements of the CISM model, as well as their interventions. It details CISM training and courses, and features a case study based on the Uberlingen incident of 2002.
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Dangerous markets : managing in financial crises / Dominic Barton; Roberto Newell; Greg Wilson
New York : Wiley, 2003.
xx, 300 pages. ; 23 cm.
Ký hiệu phân loại (DDC): 658.4056
A corporate guide to crisis management in volatile financial markets. Current financial crises in Argentina, Japan, and Turkey are being played out on the front pages of newspapers, and these are just the most recent financial crises that have rolled across the globe in the last decade and whose far-reaching impact hurts business around the world.
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Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger
California : SAGE Publications, Inc, 2019
461 tr. ; 23 cm.
Ký hiệu phân loại (DDC): 658.4
In this fully updated Second Edition, three of today′s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, "What now?" and explains how organizations can and should emerge from crisis.
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