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A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon
Oakville, ON : Apple Academic Press, Inc, 2016
258 pages. : illustrations
Ký hiệu phân loại (DDC): 647.94068
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page―a useful feature for busy managers.
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2
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Check your English vocabulary for leisure, travel and tourism / Rawdon Wyatt
London : A & C Black, 2007.
81 pages. : illustrations
Ký hiệu phân loại (DDC): 428.24024
This workbook provides exercises to help teach and build English vocabulary relevant to the hotels, tourism and catering industries. It has been written for both students studying towards professional exams and for those who want to improve their specialist communication skills.
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Developing hospitality properties and facilities /edited by Josef Ransley and Hadyn Ingram.
Oxford : Elsevier Butterworth-Heinemann, 2004.
336 p. : ill. ;
Ký hiệu phân loại (DDC): 647.94
Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, it provides an essential guide for students and professionals on how to manage hospitality facilities to their best effect, using a model-based insight into the process in an informed, but non-technical way. Now in its second edition, this successful text has been updated with new international case studies from companies such as MyTravel, Disneyland Paris Hotel, Elysium Beach Resort Cyprus and many others. It also includes new chapters from well-known authors. With contributions from both academics and practitioners, this book looks at design, building issues, operational relationships, and therefore provides the hospitality manager with insight into how these areas work and what they need to know in order to get the best out of them. * The only text that bridges the gap between generic and applied texts for students and practitioners in hospitality and tourism * Updated with international case studies such as Disneyland Paris, Radisson SAS, Brussels and Elysium Beach Resort, Cyprus * New contributions from acclaimed authors and figures in the industry, such as Richard Penner and Jan de Roos, Cornell University, USA.
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