Dòng Nội dung
1
Communicating at work :principles and practices for business and the professions /Ronald B. Adler, Jeanne Marquardt Elmhorst.
New York :McGraw-Hill,2005.
xxvi, 462 p. (various pagings) :ill. (some col.) ;26 cm. +
Ký hiệu phân loại (DDC): 658.45
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2
Communicating in groups : applications and skills / Katherine Adams; Gloria J. Galanes
New York, NY : McGraw-Hill Education, 2018
xvii, 284 p. : Illustrations ; 24 cm.
Ký hiệu phân loại (DDC): 302.34
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3
Communication skills for dental health care providers / Lance Brendan Young, Cynthia Rozek O'Toole, Bianca Wolf
Batavia : Quintessence Publishing Co, 2019
x, 342 pages. : illustrations ; 25 cm.
Ký hiệu phân loại (DDC): 617.6
Presents essential communication strategies that clinicians should know to facilitate interactions with patients. With a focus on practical strategies rather than dense communication theories, the authors facilitate improved communication between patients and providers and demonstrate how to gather accurate information about patients during health interviews, communicate effectively during examinations and procedures, and present preventive and restorative treatment plans to patients.
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4
Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby
Oxford ; New York : Radcliffe, 2007.
141 p. ; 25 cm.
Ký hiệu phân loại (DDC): 610.696
Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients
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5
Interpersonal skills for leadership /Susan Fritz, ...[et al.]
New Jersey :Prentice Hall,1999
x, 333 p. ;27 cm.
Ký hiệu phân loại (DDC): 658.4
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