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Dealing with difficult people / Harvard Business Review Press
Boston, Massachusetts :Harvard Business Review Press,2018
viii, 141 pages ;18 cm
Ký hiệu phân loại (DDC): 658.3045
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
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3
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Everyday emotional intelligence : big ideas and practical advice on how to be human at work / Daniel Goleman; Annie McKee; Shawn Achor
Boston, Massachusetts : Harvard Business Review Press, 2018
362 p. : illustrations ; 22 cm.
Ký hiệu phân loại (DDC): 152.4
According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies such as technical skills and IQ in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve. With this double volume you'll get HBR's 10 Must Reads on Emotional Intelligence and the HBR Guide to Emotional Intelligence. That's 10 definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, selected by our editors--paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life. With Everyday Emotional Intelligence, you'll learn how to: - Recognize your own EQ strengths and weaknesses - Regulate your emotions in tough situations - Manage difficult people - Build the social awareness of your team - Motivate yourself through ups and downs - Write forceful emails people won't misinterpret - Make better, less emotionally biased decisions - Help an employee develop emotional intelligence - Handle specific situations like crying at work, tense communications across different cultures, and making decisions without emotional bias--
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HBR everyday emotional intelligence.
Boston, Massachusetts : Harvard Business Review Press, 2017
xi, 244 p. ; 23 cm.
Ký hiệu phân loại (DDC): 152.4
According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies such as technical skills and IQ in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve. With this double volume you'll get HBR's 10 Must Reads on Emotional Intelligence and the HBR Guide to Emotional Intelligence. That's 10 definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, selected by our editors--paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life. With Everyday Emotional Intelligence, you'll learn how to: - Recognize your own EQ strengths and weaknesses - Regulate your emotions in tough situations - Manage difficult people - Build the social awareness of your team - Motivate yourself through ups and downs - Write forceful emails people won't misinterpret - Make better, less emotionally biased decisions - Help an employee develop emotional intelligence - Handle specific situations like crying at work, tense communications across different cultures, and making decisions without emotional bias--
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