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Giáo trình quản trị chất lượng / Nguyễn Đình Phan, Đặng Ngọc Sự chủ biên
Hà Nội : Đại học Kinh tế Quốc dân, 2017
438 tr. : hình vẽ, bảng ; 24 cm.
Ký hiệu phân loại (DDC): 658.562
Cung cấp những kiến thức cơ bản về quản lí chất lượng. Tổng quát về khách hàng và đánh giá sự thoả mãn của khách hàng, phân tích chất lượng sản phẩm, quản trị chất lượng, quản trị chất lượng dịch vụ, tiêu chuẩn hoá, đảm bảo và cải tiến chất lượng, kiểm tra chất lượng sản phẩm, đo lường, chi phí và kiểm soát chất lượng...
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2
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Operations and process management : principles and practice for strategic impact / Nigel Slack; Alistair Brandon-Jones
Harlow, United Kingdom : Pearson Education Limited, 2021
xiii, 578 pages. : illustrations (color) ; 28 cm.
Ký hiệu phân loại (DDC): 658.5
"Operations and Process Management, 6th Edition, by Nigel Slack and Alistair Brandon-Jones, is the market-leading text on operations and process management. This innovative text approaches the subject from a managerial perspective and provides clear and concise coverage of the nature, principles, and practice of operations and process management"
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Operations and supply chain management / F Robert Jacobs; Richard B Chase
New York, NY : McGraw-Hill Education, 2017
xxviii, 754 pages. : color illustrations ; 29 cm.
Ký hiệu phân loại (DDC): 658.5
esourceful companies today must successfully manage the entire supply flow, from the sources of the firm, through the value-added processes of the firm, and on to the customers of the firm. This book provides a coverage of managing people and applying sophisticated technology to operations and supply chain management.
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Operations and supply chain management / F Robert Jacobs; Richard B Chase
New York, NY : McGraw-Hill Education, 2021
xxvi, 724 pages. : color illustrations ; 28 cm.
Ký hiệu phân loại (DDC): 658.5
"Operations and supply chain management (OSCM) is a key element in the improvement in productivity in business around the world. Establishing a competitive advantage through operations requires an understanding of how the operations and supply chain functions con-tribute to productivity growth. However, our intent in this book is to do more than just show you what companies are doing to create a competitive advantage in the marketplace by con-veying to you a set of skills and tools that you can actually apply"
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Operations management in the supply chain : decisions and cases / Roger G Schroeder; Susan Meyer Goldstein
New York, NY : McGraw-Hill Education, 2018
xxi, 501 pages. : illustrations, maps ; 26 cm.
Ký hiệu phân loại (DDC): 658.5
Operations Management in the Supply Chain: Decisions and Cases is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to non-majors and practical for use in an MBA level or undergraduate course in operations management. The size and focus of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The eighteen cases offer variety in length and rigor; and several are from Ivey, Stanford, and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
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