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Artificial intelligence for customer relationship management : solving customer problems / Boris Galitsky UK : Springer, 2021 760 p. : illustration ; 24 cm. Ký hiệu phân loại (DDC): 006 The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. Số bản sách:
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Artificial intelligence for human computer interaction : a modern approach / Yang Li, Otmar Hilliges UK : Springer, 2021 615 pages. : illustration ; 25 cm. Ký hiệu phân loại (DDC): 006 This edited book explores the many interesting questions that lie at the intersection between AI and HCI. It covers a comprehensive set of perspectives, methods and projects that present the challenges and opportunities that modern AI methods bring to HCI researchers and practitioners. The chapters take a clear departure from traditional HCI methods and leverage data-driven and deep learning methods to tackle HCI problems that were previously challenging or impossible to address. Số bản sách:
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