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1
Crisis management in tourism / [Edited by] Eric Laws, Bruce Prideaux, Kaye Chon
Massachusetts : CAB International, 2007
410 p. : illustrations
Ký hiệu phân loại (DDC): 910.684
The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.
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2
Improving tourism and hospitality services / Eric Laws
Wallingford : Cambridge, MA : CABI Pub, 2004
222 p.
Ký hiệu phân loại (DDC): 910.68
This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality services. It examines situations that have caused problems resulting in customer dissatisfaction. Other examples show how some of the industry's most successful organizations succeed in providing profitable services that their customers enjoy. Also discussed is the significance of the marketing function in hospitality and tourism, particularly as it relates to customer expectations of service standards and consumer buying decisions. Other issues in the effective management of services are examined. The book has 8 chapters and a subject index. It also includes an appendix in the form of a set of slides for a management development workshop summarizing the main points in this book.
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3
Tourist destination governance : practice, theory and issues / [Edited by] Eric Laws,...[et al.]
Wallingford, Oxfordshire, UK ; Cambridge, Mass : CAB International, 2011
236 p. : illustrations
Ký hiệu phân loại (DDC): 910.68
Managing and co-ordinating tourism in a destination requires the organisation and co-operation of a large number of sectors, businesses, local authorities and individuals. Since tourism is an important driver in many economies, destination governance in tourist destinations needs to be done well, to achieve economic aims and maintain sufficient infrastructure. This book provides a guide to the theoretical and methodological understanding of how to implement best practice governance procedures, with case studies illustrating good performance. It is suitable for researchers and students in touri.
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