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Advances in hospitality and leisure, Volume 5 / Edited by Joseph S Chen
Bingley : JAI Press, 2009
256 p. ; cm.
Ký hiệu phân loại (DDC): 647.94
Advances in Hospitality and Leisure (AHL), a peer-review journal published annually, is seeking to deliver refreshing insights from a host of scientific investigations pertaining to hospitality, leisure, and tourism while rendering an academic forum to stimulate discussion on current literature, contemporary issues and emerging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this journal is to divulge the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. AHL st.
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Advances in hospitality and leisure. Joseph S ChenVolume 2 /
Amsterdam ; London : Elsevier JAI, 2006
309
Ký hiệu phân loại (DDC): 650
This second volume will promote seminal and innovative research outputs pertaining to hospitality, leisure, tourism, and lifestyle. It contains papers on comparative analysis of multicultural involvement in culture and art activities, the impact of training on interfirm dynamics within a destination quality network and others.
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Advances in hospitality and leisure. Volume 3 / Joseph S Chen
Amsterdam ; London : JAI, 2007
239 p.
Ký hiệu phân loại (DDC): 650
Advances in Hospitality and Leisure, a peer-review serial published annually, delivers refreshing insights of a host of scientific studies pertaining to hospitality, leisure, and tourism while providing a forum to stimulate discussions on contemporary issues and emerging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this serial is to divulge the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. The serial attempts to address the needs of the populace willing.
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4
Service quality in leisure and tourism / Christine Williams, John Buswell
Wallingford, Oxon, UK ; Cambridge, MA : CABI Pub, 2003
241 p.
Ký hiệu phân loại (DDC): 910.684
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment. While part 1 (chapters 1-6) establishes the challenges facing leisure and tourism managers in achieving service quality, part 2 (chapters 7-9) examines the skills and techniques of translating the understanding of consumers, quality and the nature of leisure and tourism experiences into appropriate products and services. Part 3 (chapters 10-14) takes the management of service quality beyond the design of services into the management of systems and procedures and the overall philosophy of organizations in their approach to quality. The book has a subject index.
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