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Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby
Oxford ; New York : Radcliffe, 2007.
141 p. ; 25 cm.
Ký hiệu phân loại (DDC): 610.696
Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients
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